Questions To Ask A Carpet Cleaning Company In SW Florida

Before Inviting A Carpet Cleaning Company (or Any Contractor), Here Are Some Questions To Ask

As a professional carpet cleaning company, Tru-Clean Surface Care is often asked various questions about our cleaning methods and services. To help you make an informed decision when choosing a carpet cleaner, we’ve compiled answers to some of the most frequently asked questions.

  • Do you give free estimates?

Tru-Clean Surface Care offers free estimates for our carpet cleaning services. We understand that it’s essential to know the cost before committing to a service. Our team can answer most of these questions on the phone. We will ask questions such as how many rooms of carpeting you have, the condition of your carpeting, and whether there are any pet stains, wine, Kool;-aid, or other unusual spills we should know about to provide an accurate and transparent estimate.

  • Do you have the appropriate general liability and workers’ compensation insurance?

Absolutely! Tru-Clean Surface Care is fully insured with general liability and workers’ compensation insurance. This protects our clients and employees in the event of an accident or damage. We prioritize safety and professionalism, ensuring that you can trust our services.

Tip:  Did you know if you invite a carpet cleaning company (or any contractor) into your home and their employee slips on a wet floor, falls down the steps, or trips on something, and if their employer does not carry Workers’ Compensation Insurance, you may be liable for their medical bills?

  • How long does it take for my carpets to dry?

The drying time for carpets varies depending on the company performing the cleaning, the cleaning method used, the carpet type, and environmental conditions such as humidity and airflow. At Tru-Clean Surface Care, we clean carpeting using the best cleaning solutions on the market coupled with high steam. Once we have cleaned your carpeting, we use high-speed fans to significantly speed up the drying process. Typically, our client’s carpeting is dry within 2-3 hours of us completing the service.

  • What kind of guarantee do you offer?

We stand by the quality of our work and offer a satisfaction guarantee. If you are not completely satisfied with our carpet cleaning services, we will return and re-clean the area free of charge. Our goal is to ensure that you are happy with the results and that your carpets look and feel fresh and clean.

To view a copy of our complete satisfaction guarantee, click here.

  • Is steam cleaning good for my carpeting?

Steam cleaning, also known as hot water extraction, is considered one of the most effective methods for deep-cleaning carpets. It helps remove dirt, stains, and allergens embedded in the carpet fibers. Most carpet manufacturers recommend steam cleaning to maintain the warranty and extend the life of your carpet.

For most carpeting (including new generation and pet proof), steam cleaning is recommended by all major carpet mills, the Institute of Inspection, Cleaning and Restoration Certification (IICRC), and the International Carpet & Rug Institute (CRI)

  • Are your carpet cleaning products child and pet-friendly?

We prioritize the health and safety of our clients and their families, which is why we use eco-friendly and non-toxic cleaning solutions certified by the Carpet & Rug Institute. Our products are safe for children and pets, as they do not contain any harsh chemicals, and there is no transfer from the carpeting to your child’s or pet’s skin. We strive to deliver the best results while keeping your home environment healthy and clean.

In addition to being certified by the IICRC and the CRI, Tru-Clean Surface Care is A+ Rated by the Better Business Bureau and an eight-year-in-a-row winner of the coveted Angie’s List Super Service Award.

For more information about Tru-Clean Surface Care and the services we offer, please feel free to visit us online at or call us at 239-541-4888 – Cape Coral and Lee County, 239-206-1935 – Bonita Springs, Naples, and Marco Island, or 941-621-2198 – Punta Gorda and Port Charlotte, Florida. You can also visit us on our Facebook Page and check out our reviews at

Finding the right carpet cleaning company can make a significant difference in the cleanliness and longevity of your carpets. By answering these common questions, we hope to provide you with the information necessary to make a well-informed decision when choosing a carpet cleaning service. If you have any additional questions or concerns, feel free to contact us for more information.