How To Choose A Carpet Cleaning Company

What To Look Out For When Hiring A Carpet Cleaning Company in SW Florida

When it comes to keeping your carpets clean, choosing a professional carpet cleaning company that is respected in the community is an excellent choice. But with so many companies to choose from, it can be challenging to know which one to trust with your home. Here are some things to look for when hiring a carpet cleaning company in Southwest Florida:

IICRC and CRI Certifications

The Institute of Inspection, Cleaning and Restoration Certification (IICRC) is an independent, non-profit organization that sets the standards for the carpet cleaning industry. The Carpet and Rug Institute (CRI) is an organization backed by some of the world’s largest carpet mills. It offers certifications to carpet cleaning companies and technicians who have passed industry testing and meet their high standards for quality and professionalism. Look for carpet cleaning companies that are “IICRC Firms.”

The Carpet & Rug Institute (CRI) is a national product and service certification organization with the purpose of educating service organizations and consumers about carpets and rugs. This organization is supported by major carpet mills and is considered the foremost source for carpet information – based on science and guided by principal.

The Carpet and Rug Institute demands that certified firms follow industry and manufacturer guidelines when it comes to cleaning and the care of carpeting and rugs. Carpet & Rug Institute service providers use CRI-approved cleaning solutions and practices.

Hiring industry-certified service providers with certified technicians is the best way to ensure your carpet is cleaned with quality products and knowledgeable technicians. Not all carpet cleaning products clean equally well; some may even damage carpet fibers. Using Seal of Approval service providers is also the best way to ensure you protect your residential or commercial carpet warranties. Many major carpet manufacturers require or strongly recommend using Seal of Approval carpet cleaning companies to maintain their warranties and the overall life of their carpeting.

When choosing a carpet cleaning company, look for one with IICRC and CRI certifications. These certifications demonstrate that the company is committed to using the latest cleaning techniques and technologies and has the expertise to handle any cleaning challenge. If a company is operating with out these industry certifications, has poor reviews, and doesn’t carry insurance, the question to ask is, why not? Do you really want to invite them into your home?

Google Reviews

Google reviews are a valuable resource for evaluating a carpet cleaning company. These reviews come from real customers who have used the company’s services, and they can give you a sense of the company’s professionalism, reliability, and quality of work. Be leary of carpet cleaning companies with few or bad reviews. Tru-Clean Surface Care has hundreds of Google and Angie’s List reviews.

Look for a company with a high overall rating and plenty of positive reviews. Be sure to read the reviews carefully to understand what the company does well and if there are any consumer concerns.  Another good source is to check out a company’s Facebook page, look at their postings, and check out their reviews.

Angie’s List and Better Business Bureau Reviews

Angie’s List is a popular website that connects consumers with local service providers. It’s an excellent resource for finding reputable carpet cleaning companies in Southwest Florida.

Look for a company with a high overall rating on Angie’s List and the Better Business Bureau with positive reviews. Be sure to read the reviews carefully to get a sense of the company’s strengths and weaknesses. Angie’s List verifies reviews before allowing them to appear on their website, and their slogan is “Reviews you can trust!”


Finally, look for a carpet cleaning company with plenty of experience. A company in business for many years has likely built a reputation for quality work and excellent customer service.

Don’t be afraid to ask the company how long they have been in business and what types of cleaning services they offer. A reputable company will happily answer your questions and provide the information you need to make an informed decision.

Also, be sure to ask the company do they carry General Liability AND Worker’s compensation insurance. Many companies do not have these necessary forms of insurance, and should an employee get hurt at your home, or something ends up missing or broken; you may be left holding the bag.

If the carpet cleaning company does not carry Workers’ Compensation insurance and their employee has an accident at your home (think slip and fall), your homeowner’s insurance carrier may face a lawsuit for injuries.

Tru-Clean Surface Care is a  Certified Partner with the prestigious Institute of Inspection, Cleaning and Restoration Certification (IICRC) and the International Carpet & Rug Institute (CRI). We are a certified WoolSafe Service Provider, A+ Rated with the Better Business Bureau, and an eight-year-in-a-row winner of the coveted Angie’s List Super Service Award. Our cleaning solutions are CRI approved and safe for pets and infants.

For information about our carpet cleaning services, visit us online at   or on Facebook at You can also give us a call at 239-541-4888 – Cape Coral and Lee County, 239-206-1935 – Bonita Springs, Naples, and Marco Island or 941-621-2198 – Punta Gorda and Port Charlotte, Florida.

In conclusion, when hiring a carpet cleaning company in Southwest Florida, look for one with IICRC and CRI certifications, plenty of positive Google and Angie’s List reviews, and a long track record of quality work and excellent customer service. With a little research, you can find a company that will keep your carpets looking great for years to come.