Customer FAQs

Customer's FAQs

We carefully collected the most commonly asked questions about our services. Please read them to learn more about us.

Find Answers to Frequently Asked Questions Here

Tru-Clean Surface Care provides carpet cleaning services in the cities of Cape Coral, Fort Myers, North Fort Myers, Fort Myers Beach, Sanibel, Captiva, Useppa, Port Charlotte, Alva, Buckingham, Lehigh Acres, Estero, Bonita Springs, Naples, Marco Island, Pine Island, Punta Gorda, Matlacha, Bokeelia and St. James City Fl. 

We also provide tile and grout cleaning, mattress cleaning, Oriental and wool rug cleaning, upholstery and leather cleaning, water and flood damage remediation, cigarette odor control and pet urine and odor treatment throughout Lee, Collier and Charlotte County.

We offer a fourteen day 100% money-back guarantee. If you are not thrilled with the service experience you receive from us, we will rush back to your location at no charge and no obligation. If you are still unimpressed, and if the area of concern does not involve pre-existing damage, we will issue a 100% refund.

Our mission is to provide you with the most outstanding service experience you have ever received!

Yes. We are fully licensed and insured and in compliance with all applicable State and Local Laws. Our technicians are thoroughly background checked on a bi-annual basis.

Most furniture that can be safely moved by one technician is moved such as sofas, chairs, tables, etc. We will not move musical instruments, most beds, full china hutches, full bookshelves, entertainment centers, pool tables, sectional sofas, dressers, or antiques.  Our technicians reserve the right to not move any piece of furniture or household object that they do not feel comfortable moving.