“Phil did an excellent job. Took the necessary time to get the stains and traffic patterns eradicated. I highly recommend, and if you are lucky enough to get Phil, its a bonus.”
N Azzopardi – Naples, FL
“Absolutely love the results. And our technician was wonderful. He was so meticulous throughout the entire process. I had my tiles cleaned, and dark grout lightened up, and my tiles literally look new. I had no idea how light they were supposed to be as they actually had a grey color to them which was actually dirt and grime accumulated over a number of years. Great company to deal with.”
P. Comstock – Cape Coral
Many consumers believe that “a carpet cleaning company, is a carpet cleaning company. You’ve seen one you’ve seen them all.” To many, all carpet cleaning companies are the same and nothing could be farther from the truth!
For starters, many carpet cleaning companies are not industry certified.
Why is this important? Industry certification is awarded to carpet cleaning companies and technicians who have shown proficiency in fiber identification, technical expertise, understand safety issues, cleaning science, and methodology. To earn certification, the company and the technician must pass a competency exam. Sadly, there are carpet cleaning companies who can not pass the technical part of the exam or requirement to maintain insurance, so they don’t bother with certification.
At Tru-Clean Surface Care we’ve seen non-certified carpet cleaning companies ruin a client’s antique wool area rug because of incorrect chemical usage, using too much heat and improper equipment. Recently we were called to a client’s home because admittedly, she used “the cheapest person she could find” to clean her white carpeting and it turned beige due to incorrect cleaning solutions and too much moisture. The client found us because her carpeting was under warranty, and when she called the manufacturer, they asked if she used an IICRC firm. The bottom line is, she didn’t, and the manufacturer would not cover her loss.
Why is it important for my carpet cleaning company to be insured? After all, they are the cheapest company I could find.
Say, for example, you invite a carpet cleaner into your home and the technician has an accident because he slipped on a floor he caused to be wet. If the employer does not carry workers’ compensation insurance, the technician can sue the homeowner for medical, time lost from work, and pain and suffering.
The homeowner would then have to collect their losses from the uninsured carpet cleaning company, so good luck with that.
If the carpet cleaning company does not carry General Liability and they cause damage to your home or your Rolex watch develops legs and walks out, the homeowner will absorb the loss. Again, you could sue the carpet cleaning company, and if they can’t afford or do not maintain insurance, what are your chances of a successful recovery?
Tru-Clean Surface Care is a Certified Partner with the prestigious Institute of Inspection, Cleaning and Restoration Certification (IICRC) and the International Carpet & Rug Institute (CRI). In addition, we are A+ Rated with the Better Business Bureau and a seven-year-in-a-row-winner of the coveted Angie’s List Super Service Award.
If Tru-Clean Surface Care can ever be of service to you, please do not hesitate to visit us online at www.TruCleanSurfaceCare.com or call “us on the carpet” anytime at 239-541-4888.
Certification matters. Insurance matters. Who you invite into your home matters!
